Publications
Publication Type:
Department:
Year:
Adding a third-party player in the sender-receiver deception game
journal articles
Xiong X, Zhang Y and Zhou X
Year
2023
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
journal articles
Wirtz J, Hofmeister J, Chew PYP and Ding X
Year
2023
An Investigation of Consumers’ Negative Attitudes Towards Banks
journal articles
Elhajjar S
Springer Science And Business Media Llc
Year
2023
Service robots and AI in the frontline
books/monographs
Wirtz J, Paluch S and Kunz W
Year
2023
AI in Customer Service: A Service Revolution in the Making
books/monographs
Wirtz J and Kunz WH
Year
2023
Beautify the blurry self: Low Self-Concept clarity increases appearance management
journal articles
Wang J and Yu Y
John Wiley & Sons Ltd
Year
2023
Understanding consumer behavior in the service encounter
books/monographs
Wirtz J and Chew P
Year
2023
Corporate Digital Responsibility in Service Firms and Their Ecosystems
journal articles
Wirtz J, Kunz WH, Hartley N and Tarbit J
Year
2023
Strategies for developing customer loyalty for services
books/monographs
Wirtz J and Chew P
Year
2023
Fluidity and the customer experience in digital platform ecosystems
journal articles
Wirtz J, Ramasundaram A, Pandey N, Shukla Y and Alavi S
Year
2023