Publications

Year:

Algorithm Aversion: Evidence from Ridesharing Drivers

journal articles
Liu M, Tang X, Zhang S, Zhu Y, Xia S and Menge Q
Year
2023

Putting the “service” into B2B marketing: key developments in service research and their relevance for B2B

journal articles
Wirtz J and Kowalkowski C
Year
2023

Corporate digital responsibility (CDR) in services

books/monographs
Wirtz J, Tarbit J, Hartley N and Kunz W
Year
2023

“So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy

journal articles
Duan Y, Hu MC, Wirtz J, Dwivedi YK, Kshetri N, Hughes L, Slade EL, Jeyaraj A, Kar AK, Baabdullah AM, Koohang A, Raghavan V, Ahuja M, Albanna H, Albashrawi MA, Al-Busaidi AS, Balakrishnan J, Barlette Y, Basu S, Bose I, Brooks L, Buhalis D, Carter L, Chowdhury S, Crick T, Cunningham SW, Davies GH, Davison RM, Dé R, Dennehy D, Dubey R, Dwivedi R, Edwards JS, Flavián C, Gauld R, Grover V, Janssen M, Jones P, Junglas I, Khorana S, Kraus S, Larsen KR, Latreille P, Laumer S, Malik FT, Mardani A, Mariani M, Mithas S, Mogaji E, Nord JH, O'Connor S, Okumus F, Pagani M, Pandey N, Papagiannidis S, Pappas IO, Pathak N, Pries-Heje J, Raman R, Rana NP, Rehm SV, Ribeiro-Navarrete S, Richter A, Rowe F, Sarker S, Stahl BC, Tiwari MK, van der Aalst W, Venkatesh V, Viglia G, Wade M, Walton P and Wright R
Year
2023

Beautify the blurry self: Low Self-Concept clarity increases appearance management

journal articles
Wang J and Yu Y
John Wiley & Sons Ltd
Year
2023

A critical reflection on analytics and artificial intelligence based analytics in hospitality and tourism management research

journal articles
Wirtz J and Mariani M
Year
2023

Service robots and AI in the frontline

books/monographs
Wirtz J, Paluch S and Kunz W
Year
2023

How intelligent automation, service robots, and AI will reshape service products and their delivery

journal articles
Wirtz J and Pitardi V
Year
2023

The service robot revolution

books/monographs
Wirtz J, Paluch S and Kunz WH
Year
2022

Toward a New Service Reality: Human–Robot Collaboration at the Service Frontline

books/monographs
Wirtz J, Kunz WH and Paluch S
Year
2022