Publications
Publication Type:
Department:
Year:
Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
journal articles
Wirtz J, Mariani MM and Hashemi N
Year
2023
Intelligent Automation, Service Robots, and AI – the Service Revolution is in Full Swing
books/monographs
Wirtz J, Kunz WH and Paluch S
Springer Nature Switzerland
Year
2023
Putting the “service” into B2B marketing: key developments in service research and their relevance for B2B
journal articles
Wirtz J and Kowalkowski C
Year
2023
AI in Customer Service – A Service Revolution in the Making
books/monographs
Wirtz J and Werner HK
Springer Nature
Year
2023
Factors influencing buying behavior of Lebanese consumers towards fashion brands during economic crisis: A qualitative study
journal articles
Elhajjar S
Elsevier Bv
Year
2023
Automation in business research: systematic literature review
journal articles
Elhajjar S, Yacoub L and Yaacoub H
Springer Science And Business Media Llc
Year
2023
An Investigation of Consumers’ Negative Attitudes Towards Banks
journal articles
Elhajjar S
Springer Science And Business Media Llc
Year
2023
A critical reflection on analytics and artificial intelligence based analytics in hospitality and tourism management research
journal articles
Wirtz J and Mariani M
Year
2023
Exploring the nonlinear influence of nonverbal dominance in marketing communicators: Instrumental outcomes, social outcomes, and persuasion
journal articles
Wirtz J, Lasarov W, Orth UR and Holm M
Year
2023
“So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy
journal articles
Duan Y, Hu MC, Wirtz J, Dwivedi YK, Kshetri N, Hughes L, Slade EL, Jeyaraj A, Kar AK, Baabdullah AM, Koohang A, Raghavan V, Ahuja M, Albanna H, Albashrawi MA, Al-Busaidi AS, Balakrishnan J, Barlette Y, Basu S, Bose I, Brooks L, Buhalis D, Carter L, Chowdhury S, Crick T, Cunningham SW, Davies GH, Davison RM, Dé R, Dennehy D, Dubey R, Dwivedi R, Edwards JS, Flavián C, Gauld R, Grover V, Janssen M, Jones P, Junglas I, Khorana S, Kraus S, Larsen KR, Latreille P, Laumer S, Malik FT, Mardani A, Mariani M, Mithas S, Mogaji E, Nord JH, O'Connor S, Okumus F, Pagani M, Pandey N, Papagiannidis S, Pappas IO, Pathak N, Pries-Heje J, Raman R, Rana NP, Rehm SV, Ribeiro-Navarrete S, Richter A, Rowe F, Sarker S, Stahl BC, Tiwari MK, van der Aalst W, Venkatesh V, Viglia G, Wade M, Walton P and Wright R
Year
2023