Publications
Publication Type:
Department:
Year:
Research note: conceptualizing agentic luxury in luxury services
journal articles
Wirtz J, Holmqvist J and Issandou A
Year
2023
Strategies for developing customer loyalty for services
books/monographs
Wirtz J and Chew P
Year
2023
Luxury hospitality: A systematic literature review and research agenda
journal articles
Jain V, Wirtz J, Salunke P, Nunkoo R and Sharma A
Year
2023
Factors influencing buying behavior of Lebanese consumers towards fashion brands during economic crisis: A qualitative study
journal articles
Elhajjar S
Elsevier Bv
Year
2023
Balancing demand and capacity in services
books/monographs
Wirtz J and Chew P
Year
2023
Exploring the nonlinear influence of nonverbal dominance in marketing communicators: Instrumental outcomes, social outcomes, and persuasion
journal articles
Wirtz J, Lasarov W, Orth UR and Holm M
Year
2023
Luxury service consumption
books/monographs
Wirtz J, Holmqvist J and Fritze MP
Year
2023
AI in Customer Service – A Service Revolution in the Making
books/monographs
Wirtz J and Werner HK
Springer Nature
Year
2023
The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors
journal articles
Wirtz J, Borghi M, Mariani MM and Vega RP
Year
2023
AI in Customer Service: A Service Revolution in the Making
books/monographs
Wirtz J and Kunz WH
Year
2023