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Year:

AI washing: A conceptual exploration

journal articles
Elhajjar S and Itani OS
Springer Science And Business Media Llc
Year
2025

The healthy aging and service firms: the promise of smart technologies

journal articles
Wirtz J, Bateson JEG, Čaić M, Frank DA and Veflen N
Year
2025

Humanoid robotics and agentic AI: reframing management theories and future research directions

journal articles
Wirtz J, Korzynski P, Edwards A, Gupta MC and Mazurek G
Year
2025

Generative AI Meets Service Robots

journal articles
Wirtz J and Stock-Homburg R
Year
2025

Luxury service experiences and culture

journal articles
Wirtz J and Holmqvist J
Year
2025

Does Featuring People with Disabilities Help or Hurt Fashion Marketing Effectiveness?

journal articles
Wang J and Wei C
Year
2025

Ethical considerations of service organizations in the information age信息时代服务组织的道德思考

journal articles
Wirtz J, Camilleri MA, Zhong L and Rosenbaum MS
Year
2024

Quadria Capital: Doing Well by Doing Good in Asian Institute of Gastroenterology Hospitals, W33450.

case studies
Kum D and Wirtz J
Ivey Publishing
Year
2024

Service robots and their implications for service delivery

books/monographs
Wirtz J, Kunz WH, Paluch S and Pitardi V
Year
2024

Easy to Be Selfish: When and Why Is One Individual as Influential as Multiple Individuals

journal articles
Zhang Y and Yang Z
Year
2024