Publications
Publication Type:
Department:
Year:
Adding a third-party player in the sender-receiver deception game
journal articles
Xiong X, Zhang Y and Zhou X
Year
2023
Intelligent Automation, Service Robots, and AI – the Service Revolution is in Full Swing
books/monographs
Wirtz J, Kunz WH and Paluch S
Springer Nature Switzerland
Year
2023
Fluidity and the customer experience in digital platform ecosystems
journal articles
Wirtz J, Ramasundaram A, Pandey N, Shukla Y and Alavi S
Year
2023
An Investigation of Consumers’ Negative Attitudes Towards Banks
journal articles
Elhajjar S
Springer Science And Business Media Llc
Year
2023
Automation in business research: systematic literature review
journal articles
Elhajjar S, Yacoub L and Yaacoub H
Springer Science And Business Media Llc
Year
2023
Metaverse marketing: How the metaverse will shape the future of consumer research and practice
journal articles
Wang Y, Jain V, Kim J, Wirtz J, Dwivedi YK, Hughes L, Alalwan AA, Ahn SJ, Balakrishnan J, Barta S, Belk R, Buhalis D, Dutot V, Felix R, Filieri R, Flavián C, Gustafsson A, Hinsch C, Hollensen S, Krishen AS, Lartey JO, Pandey N, Ribeiro-Navarrete S, Raman R, Rauschnabel PA, Sharma A, Sigala M and Veloutsou C
Year
2023
BIG DATA IN THE MARKETING EDUCATION PROGRAMS: EDUCATORS’ AND STUDENTS’ VIEWS AND ATTITUDES
journal articles
Elhajjar S and Borna S
Informa Uk Limited
Year
2023
Corporate Digital Responsibility in Service Firms and Their Ecosystems
journal articles
Wirtz J, Kunz WH, Hartley N and Tarbit J
Year
2023
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
journal articles
Wirtz J, Hofmeister J, Chew PYP and Ding X
Year
2023
Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
journal articles
Wirtz J, Mariani MM and Hashemi N
Year
2023