Publications
Publication Type:
Department:
Year:
Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
journal articles
Wirtz J, Mariani MM and Hashemi N
Year
2023
Intelligent Automation, Service Robots, and AI – the Service Revolution is in Full Swing
books/monographs
Wirtz J, Kunz WH and Paluch S
Springer Nature Switzerland
Year
2023
Automation in business research: systematic literature review
journal articles
Elhajjar S, Yacoub L and Yaacoub H
Springer Science And Business Media Llc
Year
2023
Algorithm Aversion: Evidence from Ridesharing Drivers
journal articles
Liu M, Tang X, Zhang S, Zhu Y, Xia S and Menge Q
Year
2023
Immersive time (ImT): Conceptualizing time spent in the metaverse
journal articles
Wirtz J, Mogaji E, Belk RW and Dwivedi YK
Year
2023
Putting the “service” into B2B marketing: key developments in service research and their relevance for B2B
journal articles
Wirtz J and Kowalkowski C
Year
2023
Happiness and Wellbeing in Singapore: Beyond Economic Prosperity
books/monographs
Tambyah SK, Jiuan TS and Lun YW
Year
2023
BIG DATA IN THE MARKETING EDUCATION PROGRAMS: EDUCATORS’ AND STUDENTS’ VIEWS AND ATTITUDES
journal articles
Elhajjar S and Borna S
Informa Uk Limited
Year
2023
Corporate digital responsibility (CDR) in services
books/monographs
Wirtz J, Tarbit J, Hartley N and Kunz W
Year
2023
AI in Customer Service – A Service Revolution in the Making
books/monographs
Wirtz J and Werner HK
Springer Nature
Year
2023