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Publications

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Year:

Luxury service consumption

books/monographs
Wirtz J, Holmqvist J and Fritze MP
Year
2023

Beautify the blurry self: Low Self-Concept clarity increases appearance management

journal articles
Wang J and Yu Y
Wiley
Year
2023

Luxury hospitality: A systematic literature review and research agenda

journal articles
Wirtz J, Jain V, Salunke P, Nunkoo R and Sharma A
Year
2023

AI in Customer Service: A Service Revolution in the Making

books/monographs
Wirtz J and Kunz WH
Year
2023

Algorithm Aversion: Evidence from Ridesharing Drivers

journal articles
Liu M, Tang X, Zhang S, Zhu Y, Xia S and Menge Q
Year
2023

Customer Data Privacy

others
Huang DT-W and Ascarza E
Harvard Business Impact
Year
2023

Coca-Cola in Lebanon: Challenges, Slips, and Falls

case studies
Elhajjar S and Yacoub L
Sage Publications: Sage Business Cases Originals
Year
2023

TD Bank USA: Delivering ‘Unexpectedly Human’ Experiences in a Digital World. W25686

case studies
Shamdasani P
Ivey Publishing
Year
2023

Corporate Digital Responsibility in Service Firms and Their Ecosystems

journal articles
Wirtz J, Kunz WH, Hartley N and Tarbit J
Year
2023

Intelligent Automation, Service Robots, and AI – the Service Revolution is in Full Swing

books/monographs
Wirtz J, Kunz WH and Paluch S
Springer Nature Switzerland
Year
2023