Publications
Publication Type:
Department:
Year:
Quadria Capital: Doing Well by Doing Good in Asian Institute of Gastroenterology Hospitals, W33450.
Case Study
Kum D and Wirtz J
Ivey Publishing
Year
2024
Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction
journal articles
Wirtz J, Ashtar S, Yom-Tov GB and Rafaeli A
Year
2024
Unclearly Immoral: Low Self-Concept Clarity Increases Moral Disengagement
journal articles
Wang J and Toure-Tillery M
Amer Psychological Assoc
Year
2024
Ethical considerations of service organizations in the information age信息时代服务组织的道德思考
journal articles
Wirtz J, Camilleri MA, Zhong L and Rosenbaum MS
Year
2024
Ethical Considerations of Service Organizations in the Information Age
books/monographs
Wirtz J, Camilleri M, Zhong L and Rosenbaum MS
Elsevier Bv
Year
2024
Metaperception benefits of service robots in uncomfortable service encounters
journal articles
Wirtz J, Pitardi V, Paluch S and Kunz WH
Year
2024
Big data analytics and the use of artificial intelligence in the services industry: a meta-analysis
journal articles
Cheah I, Ladeira WJ, Santini FDO, Rasul T, Elhajjar S, Yasin N and Akhtar S
Informa Uk Limited
Year
2024
Corporate digital responsibility (CDR) in the age of AI: implications for interactive marketing
journal articles
Wirtz J and Kunz WH
Year
2024
After the First Glance! Acceptance and Long-Term Performance in Human-Robot Teams
conference/seminars
Wirtz J, Heitlinger L, Stock-Homburg RM and Wolf FD
Year
2024
Navigating the Rise of Service Robots – Success Factors, Trade-Offs, and Implementation
conference/seminars
Wirtz J, Knof M and Stock-Homburg R
Year
2024