Publications
Publication Type:
Department:
Year:
Big data analytics and the use of artificial intelligence in the services industry: a meta-analysis
journal articles
Cheah I, Ladeira WJ, Santini FDO, Rasul T, Elhajjar S, Yasin N and Akhtar S
Informa Uk Limited
Year
2024
Quadria Capital: Doing Well by Doing Good in Asian Institute of Gastroenterology Hospitals, W33450.
Case Study
Kum D and Wirtz J
Ivey Publishing
Year
2024
Unclearly Immoral: Low Self-Concept Clarity Increases Moral Disengagement
journal articles
Wang J and Toure-Tillery M
Amer Psychological Assoc
Year
2024
Corporate digital responsibility (CDR) in the age of AI: implications for interactive marketing
journal articles
Wirtz J and Kunz WH
Year
2024
Exploring the Impact of Cultural Destinations on Residents’ Well‐Being: Case of Katara Cultural Village
journal articles
Elhajjar S and Al‐Sulaiti KI
Wiley
Year
2024
ChatGPT and service: opportunities, challenges, and research directions
journal articles
Ooi KB, Tan GWH, Wirtz J, Sigala M, Aw ECX, Cham TH, Dwivedi YK, Kunz WH, Letheren K, Mishra A and Russell-Bennett R
Year
2024
Choosing to Discover the Unknown: The Effects of Choice on User Attention to Online Video Advertising
journal articles
Jiang Z, Li X, Luo C, Yi C and Tucker C
Year
2024
The present and future of the B2B sales profession
journal articles
Elhajjar S, Yacoub L and Ouaida F
Informa Uk Limited
Year
2024
Service robots and their implications for service delivery
books/monographs
Wirtz J, Kunz WH, Paluch S and Pitardi V
Year
2024
Guest editorial: International marketing perspectives on digital platforms and their ecosystems
journal articles
Wirtz J, Mandler T, Luo J and Yannopoulou N
Year
2024