Publications
Publication Type:
Department:
Year:
Should a firm with a reputation for outstanding service quality offer a service guarantee?
journal articles
Wirtz J, Kum D and Sheang Lee K
Year
2000
The influence of materialistic inclination on values, life satisfaction and aspirations: An empirical analysis
journal articles
Wirtz J, Keng KA, Jung K and Jiuan TS
Year
2000
Personality influences on consumption: Insights from the asian economic crisis
journal articles
Ang SH
Year
2000
It’s only words: Idiom processing, language knowledge and consumer memory of Chinese print advertisements
journal articles
Tan SJ, Lim WK and Leong SM
Year
2000
Strategic management of grey marketing
journal articles
Lee KS, Lim GH and Tan SJ
Year
2000
The role of preconsumption affect in postpurchase evaluation of services
journal articles
Wirtz J and Mattila A
Year
2000
The influence of physical, beneficial and image properties on responses to parallel imports
journal articles
Ang SH
Year
2000
The moderating role of target-arousal on the impact of affect on satisfaction – An examination in the context of service experiences
journal articles
Wirtz J, Tan RLP and Mattila AS
Year
2000
The effects of personal value similarity on business negotiations
journal articles
Ang SH, Teo GPS and Leong SM
Year
2000
An examination of the presence, magnitude and impact of halo on consumer satisfaction measures
journal articles
Wirtz J
Year
2000