Publications
Publication Type:
Department:
Year:
Breakthrough ideas for 2005
journal articles
Kramer RM
Harvard Business School Publishing Corporation
Year
2005
Kung-fu service development at Singapore Airlines
journal articles
Wirtz J, Heracleous L and Johnston R
Year
2005
The psychology of intertemporal discounting: Why are distant events valued differently from proximal ones?
journal articles
Li X, Soman D, Ainslie G, Frederick S, Lynch J, Moreau P, Mitchell A, Read D, Sawyer A, Trope Y, Wertenbroch K and Zauberman G
Year
2005
The effect of attribute order on judgment in Chinese and English
journal articles
Lee YH and Tavassoli NT
Year
2004
Animosity towards economic giants: What the little guys think
journal articles
Ang SH, Tan SJ, Jung K, Kau AK, Leong SM and Pornpitakpan C
Year
2004
Understanding Singaporeans: Values, lifestyles, aspirations, and consumption behaviors
books/monographs
Keng KA, Kuan TS, Jiuan TS and Kwon J
Year
2004
Consumer Cheating on Service Guarantees
journal articles
Wirtz J and Kum D
Year
2004
Cost-effective service excellence: Lessons from Singapore airlines
journal articles
Wirtz J, Heracleous L and Johnston R
Year
2004
Ethics, machiavellianism, and social values: Implications for advertising
books/monographs
Ang SH and Williams JD
Year
2004
Consumer complaining to firms: The determinants of channel choice
journal articles
Wirtz J and Mattila AS
Year
2004