Publications

Year:

Flying High in a Competitive Industry: Cost‐effective Service Excellence at Singapore Airlines

journal articles
Emerald
Year
2006

Do reward programs build loyalty for services?. The moderating effect of satisfaction on type and timing of rewards

journal articles
Lee YH and Keh HT
Year
2006

Complaint Management – The Heart of CRM

journal articles
Emerald
Year
2006

The influence of value orientations and demographics on quality-of-life perceptions: Evidence from a national survey of Singaporeans

journal articles
Tan SJ, Tambyah SK and Kau AK
Year
2006

Complaint Management: The Heart of CRM

journal articles
Emerald
Year
2006

Marketing Management An Asian Perspective

books/monographs
Kotler P
Year
2006

Guest editorial

journal articles
Wirtz J and Brah S
Emerald Group Publishing Limited
Year
2006

Breakthrough ideas for 2005

journal articles
Kramer RM
Harvard Business School Publishing Corporation
Year
2005

Kung-fu service development at Singapore Airlines

journal articles
Wirtz J, Heracleous L and Johnston R
Year
2005

The psychology of intertemporal discounting: Why are distant events valued differently from proximal ones?

journal articles
Li X, Soman D, Ainslie G, Frederick S, Lynch J, Moreau P, Mitchell A, Read D, Sawyer A, Trope Y, Wertenbroch K and Zauberman G
Year
2005