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Publications

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Year:

Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences

journal articles
Wirtz J, Noone BM, Mattila AS and Kimes SE
Year
2009

The quality of life in Singapore

journal articles
Tambyah SK, Tan SJ and Kau AK
Year
2009

Processing idioms in advertising discourse: Effects of familiarity, literality, and compositionality on consumer ad response

journal articles
Lim EAC, Ang SH, Lee YH and Leong SM
Year
2009

The wellbeing of singaporeans: Values, lifestyles, satisfaction and quality of life

books/monographs
Kuan TS, Jiuan TS and Keng KA
Year
2009

Guest editorial

journal articles
Wirtz J, Johnston R and Khoe Sin Seow C
Year
2009

Research and practice in marketing, human resources and operations management in services: perspectives from Asia

journal articles
Wirtz J, Johnston R and Seow CKS
Emerald Group Publishing Limited
Year
2009

Strategy and organization at Singapore Airlines: Achieving sustainable advantage through dual strategy

journal articles
Wirtz J and Heracleous L
Year
2009

Journal of Service Management Perspectives from Asia

books/monographs
Year
2009

Regulatory focus theory, trust, and privacy concern

journal articles
Wirtz J and Lwin MO
Year
2009

Marketing de servicios personal, tecnología y estrategia

books/monographs
Wirtz J and Lovelock CH
Year
2009