Publications
Publication Type:
Department:
Year:
International Journal of Service Industry Management Interdisciplinary insights on service activities
books/monographs
Year
2007
The ad creativity cube: conceptualization and initial validation
journal articles
Ang SH, Lee YH and Leong SM
Year
2007
The effect of meal pace on customer satisfaction
journal articles
Wirtz J, Noone BM, Kimes SE and Mattila AS
Year
2007
Uncertainty, Virtual Consumption, and Prolonged Happiness
conference/seminars
Lee YH and Qiu C
Year
2007
Causes and consequences of consumer online privacy concern
journal articles
Wirtz J, Lwin MO and Williams JD
Year
2007
Consumer online privacy concerns and responses: A power–responsibility equilibrium perspective
journal articles
Wirtz J, Lwin M and Williams JD
Year
2007
The influence of value orientations and demographics on quality-of-life perceptions: Evidence from a national survey of Singaporeans
journal articles
Tan SJ, Tambyah SK and Kau AK
Year
2006
Complaint Management – The Heart of CRM
journal articles
Emerald
Year
2006
Complaint Management: The Heart of CRM
journal articles
Emerald
Year
2006
Dienstenmarketing, 5/e
books/monographs
Wirtz J
Pearson Education
Year
2006