Publications
Publication Type:
Department:
Year:
Effects of Two Dimensions of Psychological Distance on Consumer Judgments
conference/seminars
Li X, Zhang M and Kim K
Year
2008
Understanding consumer animosity in an international crisis: Nature, antecedents, and consequences
journal articles
Ang SH, Tan SJ, Leong SM, Cote JA, Jung K, Kau AK and Pornpitakpan C
Year
2008
Essentials of Services Marketing
books/monographs
Wirtz J, Lovelock CH and Chew P
Pearson College Division
Year
2008
Managing human resources for service excellence and cost effectiveness at Singapore Airlines
journal articles
Wirtz J
Emerald
Year
2008
Marketing dei servizi. Casi di studio
books/monographs
Wirtz J, Lovelock C and Iacovone L
Year
2008
Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
journal articles
Shamdasani P, Mukherjee A and Malhotra N
Year
2008
The prominence effect in Shanghai apartment prices
journal articles
Yan Z, Hsee CK and Dubé JP
Year
2008
Services Marketing People, Technology, Strategy, 5/e
books/monographs
Lovelock C
Pearson Education India
Year
2008
The effects of appetitive stimuli on out-of-domain consumption impatience
journal articles
Li X
Year
2008
Services Marketing People, Technology, Strategy
books/monographs
Wirtz J, Lovelock CH and Bansal HSHS
Pearson Prentice Hall
Year
2008