Publications
Publication Type:
Department:
Year:
Relationship Quality Between In-Groups And Out-Groups
journal articles
Shamdasani P and Jung K
Clute Institute
Year
2011
Services Marketing People, Technology, Strategy
books/monographs
Wirtz J and Lovelock CH
Pearson College Division
Year
2011
ANTECEDENTS AND CONSEQUENCES OF STATUS CONSUMPTION AMONG URBAN VIETNAMESE CONSUMERS
journal articles
Tambyah SK and Nguyen TTM
Vilnius Univ
Year
2011
Opportunistic customer claiming during service recovery
journal articles
Wirtz J and McColl-Kennedy JR
Year
2010
Organizational learning from customer feedback received by service employees: A social capital perspective
journal articles
Wirtz J, Kuan Tambyah S and Mattila AS
Year
2010
Sealing the Emotions genie: The Effects of Physical Enclosure on Psychological Closure
journal articles
Li X, Wei L and Soman D
Year
2010
Services Marketing People, Technology, Strategy
books/monographs
Wirtz J and Lovelock CH
Pearson Education
Year
2010
Outsourcing suppliers as downstream competitors: Biting the hand that feeds
journal articles
Lim WS and Tan SJ
Year
2010
When good cheer goes unrequited: How emotional receptivity affects evaluation of expressed emotion
journal articles
Lee YH and Lim EAIC
Year
2010
Division of Labor between Firms: Business Services, Non-Ownership-Value and the Rise of the Service Economy
journal articles
Wirtz J and Ehret M
Institute For Operations Research And The Management Sciences
Year
2010