Publications
Publication Type:
Department:
Year:
The globe: Singapore airlines’ balancing act
journal articles
Wirtz J and Heracleous L
Year
2010
Sealing the Emotions genie: The Effects of Physical Enclosure on Psychological Closure
journal articles
Li X, Wei L and Soman D
Year
2010
Customers behaving badly: A state of the art review, research agenda and implications for practitioners
journal articles
Wirtz J, Fisk R, Grove S, Harris LC, Keeffe DA, Russell/Bennett R and Daunt KL
Year
2010
Opportunistic customer claiming during service recovery
journal articles
Wirtz J and McColl-Kennedy JR
Year
2010
Services Marketing People, Technology, Strategy
books/monographs
Wirtz J and Lovelock CH
Pearson Education
Year
2010
Division of Labor between Firms: Business Services, Non-Ownership-Value and the Rise of the Service Economy
journal articles
Wirtz J and Ehret M
Institute For Operations Research And The Management Sciences
Year
2010
When good cheer goes unrequited: How emotional receptivity affects evaluation of expressed emotion
journal articles
Lee YH and Lim EAIC
Year
2010
Outsourcing suppliers as downstream competitors: Biting the hand that feeds
journal articles
Lim WS and Tan SJ
Year
2010
Processing idioms in advertising discourse: Effects of familiarity, literality, and compositionality on consumer ad response
journal articles
Lim EAC, Ang SH, Lee YH and Leong SM
Year
2009
Research and practice in marketing, human resources and operations management in services: perspectives from Asia
journal articles
Wirtz J, Johnston R and Seow CKS
Emerald Group Publishing Limited
Year
2009