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Year:

Should a Firm with a Reputation for Outstanding Service Quality Offer a Service Guarantee? An Experimental Study

books/monographs
Wirtz J, Ng ICL and Sheang LK
Year
2015

Preface

books/monographs
Lee L and Schmitt B
Year
2015

How to Reduce Halo in Attribute-Specific Customer Satisfaction Measures: An Empirical Investigation

books/monographs
Wirtz J
Year
2015

Global business services: Increasing specialization and integration of the world economy as drivers of economic growth

journal articles
Wirtz J, Tuzovic S and Ehret M
Year
2015

Halo in Consumer Satisfaction: Replication and Extension of an Experimental Study

books/monographs
Kwok D and Wirtz J
Year
2015

Cost-Effective Service Excellence: Developing a Conceptual Framework

books/monographs
Wirtz J
Springer-verlag
Year
2015

Choosing Appropriate Customer Satisfaction Measures – First Steps towards a Normative Framework

books/monographs
Wirtz J and Chung LM
Year
2015

An Empirical Study on the Taxonomy of Guanxi a Research in Progress Report

books/monographs
Shamdasani P, Khoo HM and Lau GT
Year
2015

The Seven Faces of Singapore – Initial Findings from a Large-scale Representative Life Style Study

books/monographs
Wirtz J, Kwon J, Keng KA and Jiuan TS
Year
2015

Sequential Cross-Sectional Studies of Values in Singapore and the United States

books/monographs
Tan SJ, Tambyah SK and Kahle LR
Routledge
Year
2015