Publications
Publication Type:
Department:
Year:
The three-stage model of service consumption
books/monographs
Wirtz J and Tsiotsou RH
Year
2014
Singapore Airlines: Achieving Sustainable Advantage Through Mastering Paradox
journal articles
Wirtz J and Heracleous L
Year
2014
Psychometric sifting to efficiently select the right service employees
journal articles
Wirtz J, Bateson JEG, Burke E and Vaughan C
Year
2014
Consumer Processing of Interior Service Environments: The Interplay Among Visual Complexity, Processing Fluency, and Attractiveness
journal articles
Wirtz J and Orth UR
Year
2014
Sifting to efficiently select the right service employees
journal articles
Wirtz J, Bateson JEG, Burke EF and Vaughan CJ
Year
2014
The role of marketing in today’s enterprises
journal articles
Wirtz J, Tuzovic S and Kuppelwieser VG
Year
2014
The Effects of Superstition on Choice and Latency
journal articles
Ang SH, Lai WK and Leong SM
Year
2014
Embodied motivation: Using a goal systems framework to understand the preference for social and physical warmth
journal articles
Zhang Y and Risen JL
Year
2014
Understanding how changes within service experiences impact prospective vs. retrospective time judgments
journal articles
Lim EAC, Kum D and Lee YH
Year
2014
Reversing one’s fortune by pushing away bad luck
journal articles
Zhang Y, Risen JL and Hosey C
Year
2014