Publications
Publication Type:
Department:
Year:
How to Reduce Halo in Attribute-Specific Customer Satisfaction Measures: An Empirical Investigation
books/monographs
Wirtz J
Year
2015
Contrasting the Drivers of Switching Intent and Switching Behavior in Contractual Service Settings
journal articles
Wirtz J, Xiao P, Chiang J and Malhotra N
Year
2014
Reversing one’s fortune by pushing away bad luck
journal articles
Zhang Y, Risen JL and Hosey C
Year
2014
Singapore, Quality of Life
books/monographs
Tan SJ and Tambyah SK
Springer Netherlands
Year
2014
Subjective Well-Being in ASEAN
books/monographs
Tambyah SK and Tan SJ
Springer Netherlands
Year
2014
Understanding how changes within service experiences impact prospective vs. retrospective time judgments
journal articles
Lim EAC, Kum D and Lee YH
Year
2014
Psychometric sifting to efficiently select the right service employees
journal articles
Wirtz J, Bateson JEG, Burke E and Vaughan C
Year
2014
Creating and capturing value in the service economy: The crucial role of business services in driving innovation and growth
books/monographs
Wirtz J and Ehret M
Year
2014
Consumer Processing of Interior Service Environments: The Interplay Among Visual Complexity, Processing Fluency, and Attractiveness
journal articles
Wirtz J and Orth UR
Year
2014
Marketing des services
books/monographs
Wirtz J, Lovelock C, Lapert D and Munos A
Pearson
Year
2014