Publications
Publication Type:
Department:
Year:
Cost-Effective Service Excellence: Developing a Conceptual Framework
books/monographs
Wirtz J
Springer-verlag
Year
2015
Improving the MBA Student Education Experience
conference/seminars
Wirtz J
Year
2015
Perceived Performance – A Direct Causal Antecedent of Customer Satisfaction?
books/monographs
Wirtz J and Mattila A
Year
2015
Creating and capturing value in the service economy: The crucial role of business services in driving innovation and growth
books/monographs
Wirtz J and Ehret M
Year
2015
The three-stage model of service consumption
books/monographs
Wirtz J and Tsiotsou RH
Year
2015
How to Reduce Consumer Cheating on Service Guarantees? Results from Two Experimental Studies
books/monographs
Wirtz J, Ng ICL and Sheang LK
Year
2015
In Pursuit of Happiness: Effects of Mental Subtraction and Alternative Comparison
journal articles
Ang SH, Lim EAC, Chen Z and Leong SM
Year
2015
Should a Firm with a Reputation for Outstanding Service Quality Offer a Service Guarantee? An Experimental Study
books/monographs
Wirtz J, Ng ICL and Sheang LK
Year
2015
Global business services: Increasing specialization and integration of the world economy as drivers of economic growth
journal articles
Wirtz J, Tuzovic S and Ehret M
Year
2015
Warum Unternehmen sich für KoKonsum entscheiden
journal articles
Wirtz J, Wittkowski K and Benoit S
Springer Science And Business Media Llc
Year
2015