Publications
Publication Type:
Department:
Year:
Singapore Airlines: Managing Human Resources for Costeffective Service Excellence
Case Study
Wirtz J and Heracleous L
World Scientific
Year
2016
Designing Service Processes
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
Shopping experiences in visually complex environments: a self-regulation account
journal articles
Wirtz J, Orth UR and McKinney A
Year
2016
DEVELOPING CUSTOMER RELATIONSHIPS
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
How to Reduce Consumer Cheating on Service Guarantees? Results from Two Experimental Studies
books/monographs
Wirtz J, Ng ICL and Sheang LK
Year
2015
In Pursuit of Happiness: Effects of Mental Subtraction and Alternative Comparison
journal articles
Ang SH, Lim EAC, Chen Z and Leong SM
Year
2015
Should a Firm with a Reputation for Outstanding Service Quality Offer a Service Guarantee? An Experimental Study
books/monographs
Wirtz J, Ng ICL and Sheang LK
Year
2015
Global business services: Increasing specialization and integration of the world economy as drivers of economic growth
journal articles
Wirtz J, Tuzovic S and Ehret M
Year
2015
Warum Unternehmen sich für KoKonsum entscheiden
journal articles
Wirtz J, Wittkowski K and Benoit S
Springer Science And Business Media Llc
Year
2015
How to Reduce Halo in Attribute-Specific Customer Satisfaction Measures: An Empirical Investigation
books/monographs
Wirtz J
Year
2015