Publications
Publication Type:
Department:
Year:
Service Pricing and Revenue Management
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
Fickle men, faithful women: Effects of mating cues on men’s and women’s variety-seeking behavior in consumption
journal articles
Chen R, Zhang Y and Zheng Y
Year
2016
The Accra Beach Hotel: Block Booking of Capacity during a Peak Period
books/monographs
Wirtz J and Kimes SE
World Scientific
Year
2016
MANAGING THE CUSTOMER INTERFACE
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
Managing service employees: literature review, expert opinions, and research directions
journal articles
Wirtz J and Jerger C
Year
2016
Relational Governance Mechanisms and Uncertainties in Nonownership Services
journal articles
Wirtz J, Ndubisi NO and Ehret M
Year
2016
Distributing Services Through Physical and Electronic Channels
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
LUX*: Staging a Service Revolution in a Resort Chain
Case Study
Wirtz J and Kaufman R
World Scientific
Year
2016
An Empirical Study on the Taxonomy of Guanxi a Research in Progress Report
books/monographs
Shamdasani P, Khoo HM and Lau GT
Year
2015
Halo in Consumer Satisfaction: Replication and Extension of an Experimental Study
books/monographs
Kwok D and Wirtz J
Year
2015