Publications

Year:

Service Pricing and Revenue Management

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016

Fickle men, faithful women: Effects of mating cues on men’s and women’s variety-seeking behavior in consumption

journal articles
Chen R, Zhang Y and Zheng Y
Year
2016

The Accra Beach Hotel: Block Booking of Capacity during a Peak Period

books/monographs
Wirtz J and Kimes SE
World Scientific
Year
2016

MANAGING THE CUSTOMER INTERFACE

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016

Managing service employees: literature review, expert opinions, and research directions

journal articles
Wirtz J and Jerger C
Year
2016

Relational Governance Mechanisms and Uncertainties in Nonownership Services

journal articles
Wirtz J, Ndubisi NO and Ehret M
Year
2016

Distributing Services Through Physical and Electronic Channels

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016

LUX*: Staging a Service Revolution in a Resort Chain

Case Study
Wirtz J and Kaufman R
World Scientific
Year
2016

An Empirical Study on the Taxonomy of Guanxi a Research in Progress Report

books/monographs
Shamdasani P, Khoo HM and Lau GT
Year
2015

Halo in Consumer Satisfaction: Replication and Extension of an Experimental Study

books/monographs
Kwok D and Wirtz J
Year
2015