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Publications

Publication Type:

All Journal Articles Books/monographs Conference/seminars Case Studies Others

Department:

All Accounting Analytics & Operations Finance Management & Organisation Marketing Strategy & Policy Real Estate

Year:

Online Focus Groups

journal articles
Shamdasani P and Stewart DW
Year
2017

Managing People for Service Advantage

books/monographs
Wirtz J
World Scientific
Year
2017

Essentials of Services Marketing, Global Edition

books/monographs
Wirtz J and Lovelock CH
Pearson Higher Ed
Year
2017

Unlocking value from machines: business models and the industrial internet of things

journal articles
Wirtz J and Ehret M
Year
2017

Crafting the Service Environment

books/monographs
Wirtz J
World Scientific
Year
2017

Civic engagement and wellbeing in Singapore: The impact of generalized trust, personal values, and religiosity

books/monographs
Tan SJ and Tambyah SK
Year
2017

Frontline employees’ nonverbal cues in service encounters: a double-edged sword

journal articles
Lim EAC, Lee YH and Foo MD
Year
2017

The linguistic servicescape: Speaking their language may not be enough

journal articles
Shamdasani PN, Touchstone EE, Koslow S and D'Alessandro S
Year
2017

Balancing Capacity and Demand in Service Operations

books/monographs
Wirtz J
World Scientific
Year
2017

Effectiveness of Customer Referral Reward Programs: The Mediating Role of Metaperception

books/monographs
Wirtz J, Georgi D, Xiao P and Tang C
Year
2017