Publications
Publication Type:
Department:
Year:
Revolutionizing Customer Service
Case Study
Wirtz J and Kaufman R
Harvard Business Review
Year
2016
Bouleau & Huntley: Cross-selling Professional Services
Case Study
Wirtz J and Lowe S
World Scientific
Year
2016
Managing People for Service Advantage
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
Relational Governance Mechanisms and Uncertainties in Nonownership Services
journal articles
Wirtz J, Ndubisi NO and Ehret M
Year
2016
CASE STUDIES
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
Service research in the new economic and social landscape
journal articles
Wirtz J and Tsiotsou RH
Emerald Group Publishing Ltd
Year
2016
Uber: Competing as Market Leader in the US versus Being a Distant Second in China
Case Study
Wirtz J and Tang C
World Scientific
Year
2016
Crafting the Service Environment
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
Winning in Service Markets Success Through People, Technology and Strategy
books/monographs
Wirtz J
World Scientific Publishing Company
Year
2016
STRIVING FOR SERVICE EXCELLENCE
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016