Main Menu

Publications

Publication Type:

All Journal Articles Books/monographs Conference/seminars Case Studies Others

Department:

All Accounting Analytics & Operations Finance Management & Organisation Marketing Strategy & Policy Real Estate

Year:

Sharing uncertainty across organizations: Service capital and customer engagement for realizing nonownership value

books/monographs
Wirtz J and Ehret M
Year
2019

Cost-effective service excellence in healthcare

journal articles
Wirtz J
Year
2019

Leveraging user-generated content for product promotion: The effects of firm-highlighted reviews

journal articles
Jiang Z, Li X, Yi C and Lu X
Year
2019

From the classroom to the community and back: The development of a community-based research model for contemporary higher education

conference/seminars
Year
2019

Successful referral behavior in referral reward programs

journal articles
Wirtz J, Tang C and Georgi D
Year
2019

Where freshmen aspirations meet reality: factors influencing the learning outcomes of a living-and-learning program in an Asian university

journal articles
Tambyah SK and Mukhopadhyay K
Year
2019

The socio-economic impact of multidrug-resistant nosocomial infections: a qualitative study

journal articles
Low I, Tambyah SK, Tambyah PA and Mo Y
Year
2019

How do successful scholars get their best research ideas? An exploration

journal articles
Yu S, Zhang J, Zhu Y, Cao C, Cao X, Cashman M, Kumar M, Timoshenko A, Yang J and Wernerfelt B
Springer Science And Business Media Llc
Year
2019

Asset-Based Strategies for Capturing Value in the Service Economy

books/monographs
Wirtz J and Ehret M
Springer International Publishing
Year
2019

When and Why a Squeakier Wheel Gets More Grease: The Influence of Cultural Values and Anger Intensity on Customer Compensation

journal articles
Wirtz J, Glikson E, Rees L, Kopelman S and Rafaeli A
Year
2019