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Publications

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Year:

Successful referral behavior in referral reward programs

journal articles
Wirtz J, Tang C and Georgi D
Year
2019

Where freshmen aspirations meet reality: factors influencing the learning outcomes of a living-and-learning program in an Asian university

journal articles
Tambyah SK and Mukhopadhyay K
Year
2019

How do innovators stay innovative? A longitudinal case analysis

journal articles
Wirtz J, Tuzovic S and Heracleous L
Year
2018

Psychological drivers of referral reward program effectiveness

journal articles
Wirtz J and Orsingher C
Year
2018

Ownership of Co-creation Assets: Driving B2B Value Propositions in the Service Economy

journal articles
Wirtz J and Ehret M
Year
2018

Marina Bay Sands: Sustainability Challenges and Opportunities in the Events Industry – Global Network Case 101-18

case studies
Vero Bourg-Meyer, Doreen Kum, Jaan Elias and Kosuke Uetake
Global Network For Advanced Management
Year
2018

Happiness, wellbeing and society: What matters for Singaporeans

books/monographs
Tambyah SK and Tan SJ
Year
2018

Cost-effective service excellence

journal articles
Wirtz J and Zeithaml V
Year
2018

Brave new world: service robots in the frontline

journal articles
Wirtz J, Patterson PG, Kunz WH, Gruber T, Lu VN, Paluch S and Martins A
Year
2018

Service Geschäftsmodelle für das industrielle Internet der Dinge

books/monographs
Wirtz J and Ehret M
Springer Fachmedien Wiesbaden
Year
2018