Publications
Publication Type:
Department:
Year:
Designing Customer Service Processes
books/monographs
Wirtz J
Ws Professional
Year
2017
Unlocking value from machines: business models and the industrial internet of things
journal articles
Wirtz J and Ehret M
Year
2017
Crafting the Service Environment
books/monographs
Wirtz J
World Scientific
Year
2017
Accelerating employee-related scholarship in service management: Research streams, propositions, and commentaries
journal articles
Wirtz J, Subramony M, Ehrhart K, Groth M, Holtom BC, van Jaarsveld DD, Yagil D, Darabi T, Walker D, Bowen DE, Fisk RP and Grönroos C
Year
2017
The linguistic servicescape: Speaking their language may not be enough
journal articles
Shamdasani PN, Touchstone EE, Koslow S and D'Alessandro S
Year
2017
Balancing Capacity and Demand in Service Operations
books/monographs
Wirtz J
World Scientific
Year
2017
Shifting Values and Life Satisfaction: A Sequential Cross-Sectional Study of the Influence of Values on Subjective Wellbeing in Singapore
journal articles
Tan SJ and Tambyah SK
Year
2016
Managing service employees: literature review, expert opinions, and research directions
journal articles
Wirtz J and Jerger C
Year
2016
Building a World-Class Service Organization
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
Winning in service markets: Success through people, technology and strategy
books/monographs
Wirtz J
Year
2016