Publications
Publication Type:
Department:
Year:
Managing Customer Relationships and Building Loyalty
books/monographs
Wirtz J
World Scientific
Year
2017
Designing Customer Service Processes
books/monographs
Wirtz J
World Scientific
Year
2017
Building a World Class Service Organization (Assessment Tool)
books/monographs
Wirtz J
World Scientific
Year
2017
Civic engagement and wellbeing in Singapore: The impact of generalized trust, personal values, and religiosity
books/monographs
Tan SJ and Tambyah SK
Year
2017
Service Quality and Productivity Management
books/monographs
Wirtz J
World Scientific
Year
2017
Revolutionizing Customer Service – How to Improve a Service Fast
Case Study
Wirtz J and Kaufman R
Harvard Business Review Webinar
Year
2017
Effectiveness of Customer Referral Reward Programs: The Mediating Role of Metaperception
books/monographs
Wirtz J, Georgi D, Xiao P and Tang C
Year
2017
Capturing Value in the Service Economy
journal articles
Wirtz J and Ehret M
Nomos Verlag
Year
2017
Service Marketing Communications
books/monographs
Wirtz J
World Scientific
Year
2017
From Switching Intent to Behavior: A Construal Level Theory Perspective in the Context of Contractual Services
books/monographs
Wirtz J, Yeung C, Hung Y and Chiang J
Year
2017