Publications
Publication Type:
Department:
Year:
Winning in Service Markets Series
books/monographs
Ws Professional
Year
2018
Marina Bay Sands: Sustainability Challenges and Opportunities in the Events Industry – Global Network Case 101-18
Case Study
Vero Bourg-Meyer, Doreen Kum, Jaan Elias and Kosuke Uetake
Global Network For Advanced Management
Year
2018
La contestation de la publicité environnementale : perceptions des consommateurs et point de vue des professionnels
journal articles
Elhajjar S and Dekhili S
Cairn
Year
2018
Happiness, wellbeing and society: What matters for Singaporeans
books/monographs
Tambyah SK and Tan SJ
Year
2018
Brave new world: service robots in the frontline
journal articles
Wirtz J, Patterson PG, Kunz WH, Gruber T, Lu VN, Paluch S and Martins A
Year
2018
Cost-effective service excellence
journal articles
Wirtz J and Zeithaml V
Year
2018
Understanding the role of business analytics: Some applications
books/monographs
Wirtz J, Chahal H and Jyoti J
Year
2018
Business analytics: Concept and applications
books/monographs
Wirtz J, Chahal H and Jyoti J
Year
2018
Essentials of Services Marketing
books/monographs
Wirtz J and Lovelock CH
Pearson Higher Education
Year
2017
Customer Service: The secret to Strong Service
Case Study
Wirtz, Jochen and Kaufman R
Emerging Markets Business
Year
2017