Publications
Publication Type:
Department:
Year:
Bouleau & Huntley: Cross-selling Professional Services
Case Study
Wirtz J and Lowe S
World Scientific
Year
2016
CASE STUDIES
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
Revolutionizing Customer Service
Case Study
Wirtz J and Kaufman R
Harvard Business Review
Year
2016
Crafting the Service Environment
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
The privacy dyad: Antecedents of promotion- and prevention-focused online privacy behaviors and the mediating role of trust and privacy concern
journal articles
Wirtz J, Lwin MO and Stanaland AJS
Year
2016
STRIVING FOR SERVICE EXCELLENCE
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
What is Consumer Well-Being to Asians?
journal articles
Ang SH, Lee YH, Leong SM, Cote JA and Houston MJ
Year
2016
Winning in service markets: Success through people, technology and strategy
books/monographs
Wirtz J
Year
2016
Balancing Demand and Capacity
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
Uber: Competing as Market Leader in the US versus Being a Distant Second in China
Case Study
Wirtz J and Tang C
World Scientific
Year
2016