Publications
Publication Type:
Department:
Year:
Uber’s Unintended Burdens
books/monographs
Tang CS and Wirtz J
World Scientific
Year
2021
Understanding Service Consumers
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
The Services Marketing Framework
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
Improving Service Quality and Productivity
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
Positioning Services in Competitive Markets
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
The Services Marketing Framework
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
Cheap talk on freelance platforms
journal articles
Ke TT and Zhu Y
Year
2021
Complaint Handling and Service Recovery
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
Developing Service Products and Brands
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
Engaging Teaching Assistants (TAs) for Hybrid Teaching
others
Christudason A, Tambyah SK and Grace W
Blog.nus Is Brought To You By The Centre For Teaching, Learning And Technology
Year
2021