Publications
Publication Type:
Department:
Year:
Commentaries on the Sharing Economy: Advancing New Perspectives
journal articles
Wirtz J, Fritze MP, Benkenstein M, Belk R, Peck J and Claus AB
Nomos Verlag
Year
2021
How do hotels in developing countries manage the impact of COVID-19? The case of Lebanese hotels
journal articles
Yacoub L and ElHajjar S
Emerald
Year
2021
Singapore Airlines: Managing Human Resources for Cost-Effective Service Excellence
books/monographs
Wirtz J and Heracleous L
World Scientific
Year
2021
Managing Relationships and Building Loyalty
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
Services Marketing People, Technology, Strategy (Ninth Edition)
books/monographs
Wirtz J and Lovelock C
Year
2021
Corporate digital responsibility
journal articles
Mueller B, Wirtz J, Lobschat L, Eggers F, Brandimarte L, Diefenbach S and Kroschke M
Year
2021
Menton Bank
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
Leadership of the brand: Time for asian leaders to leverage branding to build passionate and high-performing organizations
books/monographs
Shamdasani P
Year
2021
The Royal Dining Membership Program Dilemma
Case Study
Wirtz J, Kimes SE, Verma R and Hart CW
World Scientific
Year
2021
Building a World-Class Service Organization
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021