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Year:

Corporate Digital Responsibility in Service Firms and Their Ecosystems

journal articles
Wirtz J, Kunz WH, Hartley N and Tarbit J
Year
2023

Intelligent Automation, Service Robots, and AI – the Service Revolution is in Full Swing

books/monographs
Wirtz J, Kunz WH and Paluch S
Springer Nature Switzerland
Year
2023

Design and Evaluation of Targeted Interventions

others
Huang DT-W and Ascarza E
Harvard Business Impact
Year
2023

Putting the “service” into B2B marketing: key developments in service research and their relevance for B2B

journal articles
Wirtz J and Kowalkowski C
Year
2023

Artificial intelligence empowered conversational agents: A systematic literature review and research agenda

journal articles
Wirtz J, Mariani MM and Hashemi N
Year
2023

Automation in business research: systematic literature review

journal articles
Elhajjar S, Yacoub L and Yaacoub H
Springer Science And Business Media Llc
Year
2023

An Investigation of Consumers’ Negative Attitudes Towards Banks

journal articles
Elhajjar S
Springer Science And Business Media Llc
Year
2023

AI in Customer Service – A Service Revolution in the Making

books/monographs
Wirtz J and Werner HK
Springer Nature
Year
2023

A critical reflection on analytics and artificial intelligence based analytics in hospitality and tourism management research

journal articles
Wirtz J and Mariani M
Year
2023

Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence

journal articles
Wirtz J, Hofmeister J, Chew PYP and Ding X
Year
2023