Publications
Publication Type:
Department:
Year:
“I would do it all over again!”: The perspectives of teaching assistants (TAs) engaged for hybrid classes
others
Christudason A, Tambyah SK and Grace W
Blog.nus Is Brought To You By The Centre For Teaching, Learning And Technology
Year
2022
Tourists and AI: A political ideology perspective
journal articles
Wirtz J, van Esch P, Cui Y, Das G and Jain SP
Year
2022
The Enthusiasts and the Reluctants of COVID-19 Vaccine Uptake: A Cluster Analysis
journal articles
Lee AY, Wang J, Lee L, Yeung C, Böckenholt U, Ohme R and Reykowska D
Year
2022
AI in marketing, consumer research and psychology: A systematic literature review and research agenda
journal articles
Wirtz J, Mariani MM and Perez-Vega R
Year
2022
The service robot revolution
books/monographs
Wirtz J, Paluch S and Kunz WH
Year
2022
Artificial intelligence in marketing: Topic modeling, scientometric analysis, and research agenda
journal articles
Wirtz J, Mustak M, Salminen J and Plé L
Year
2021
Complaint Handling and Service Recovery
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
Positioning Services in Competitive Markets
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
Coping with workplace ostracism: the roles of emotional exhaustion and resilience in deviant behavior
journal articles
Jiang H, Jiang X, Sun P and Li X
Year
2021
Singapore Airlines: Managing Human Resources for Cost-Effective Service Excellence
books/monographs
Wirtz J and Heracleous L
World Scientific
Year
2021