Publications
Publication Type:
Department:
Year:
Low cost carriers in southeast asia: A preliminary analysis
books/monographs
Goh M
Year
2017
Service Quality and Productivity Management
books/monographs
Wirtz J
World Scientific
Year
2017
Designing Customer Service Processes
books/monographs
Wirtz J
Ws Professional
Year
2017
Enterprise 50: The Best SMEs in Singapore 2016/2017
books/monographs
Singapore: Nus Business School
Year
2017
Effectiveness of Customer Referral Reward Programs: The Mediating Role of Metaperception
books/monographs
Wirtz J, Georgi D, Xiao P and Tang C
Year
2017
Service Marketing Communications
books/monographs
Wirtz J
World Scientific
Year
2017
Alexandra Hospital, Singapore: Realizing the value of older workers (revised and updated version)
books/monographs
Chia A and Lim A
Routledge
Year
2017
Employment Law in Singapore
books/monographs
Chandran R
Lexisnexis
Year
2017
Financial Accounting Information for Decisions
books/monographs
Kwok W, Wild JJ, Shaw KW and Chiappetta B
Year
2017
From Switching Intent to Behavior: A Construal Level Theory Perspective in the Context of Contractual Services
books/monographs
Wirtz J, Yeung C, Hung Y and Chiang J
Year
2017