Publications
Publication Type:
Department:
Year:
Managing People for Service Advantage
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
CASE STUDIES
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
Management Educators Are Asleep at the Wheel
books/monographs
Barnes CM, Schouten ME and van de Veen E
Oxford University Press
Year
2016
Transforming a nation: Role of government agencies
books/monographs
Ming YS and Foo ST
Year
2016
Crafting the Service Environment
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
Hong Kong: Overcoming financial risks of growing real estate credit
books/monographs
Fu Y
Year
2016
STRIVING FOR SERVICE EXCELLENCE
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
Transforming Singapore’s Real Estate: Building on Firm Foundation
books/monographs
Sing TF and Yu SM
World Scientific
Year
2016
Balancing Demand and Capacity
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
UNDERSTANDING SERVICE PRODUCTS, CONSUMERS, AND MARKETS
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016