Publications
Publication Type:
Department:
Year:
Designing Customer Service Processes
books/monographs
Wirtz J
World Scientific
Year
2017
Crossing the Governance Chasm: From Assessment to Performance
books/monographs
Loh YKL
Year
2017
Managing People for Service Advantage
books/monographs
Wirtz J
World Scientific
Year
2017
Crafting the Service Environment
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
Hong Kong: Overcoming financial risks of growing real estate credit
books/monographs
Fu Y
Year
2016
STRIVING FOR SERVICE EXCELLENCE
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
Transforming Singapore’s Real Estate: Building on Firm Foundation
books/monographs
Sing TF and Yu SM
World Scientific
Year
2016
Balancing Demand and Capacity
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
UNDERSTANDING SERVICE PRODUCTS, CONSUMERS, AND MARKETS
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
Exporting Singapore’s Experiences in Real Estate Development and Urban Planning
books/monographs
Sing TF and Yu SM
World Scientific
Year
2016