Publications
Publication Type:
Department:
Year:
Managing Customer Relationships and Building Loyalty
books/monographs
Wirtz J
World Scientific
Year
2017
Technology and work-life integration: Introducing the nomological network of job connectedness
books/monographs
Ilies R and Rajah R
Cambridge Scholars Publishing
Year
2017
Behavioral genetics and leadership research
books/monographs
Li W-D, Ilies R and Wang W
Edward Elgar Publishing
Year
2017
The state of the art in FAHP in risk assessment
books/monographs
Ng PS, Goh M, Zhang F, Ignatius J and Rahman A
Year
2017
Designing Customer Service Processes
books/monographs
Wirtz J
World Scientific
Year
2017
Building a World Class Service Organization (Assessment Tool)
books/monographs
Wirtz J
World Scientific
Year
2017
Low cost carriers in southeast asia: A preliminary analysis
books/monographs
Goh M
Year
2017
Service Quality and Productivity Management
books/monographs
Wirtz J
World Scientific
Year
2017
Designing Customer Service Processes
books/monographs
Wirtz J
Ws Professional
Year
2017
Enterprise 50: The Best SMEs in Singapore 2016/2017
books/monographs
Singapore: Nus Business School
Year
2017