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Publications

Year:

The three-stage model of service consumption

books/monographs
Wirtz J and Tsiotsou RH
Year
2015

An Innovation in Last-Mile Delivery

books/monographs
Tan KC
Year
2015

Enterprise 50: The Best SMEs in Singapore 2014/2015

books/monographs
Singapore: Nus Business School
Year
2015

Standardization and Customization

books/monographs
Goh M and Qizhang L
Year
2015

Sustainable & responsible: The new face of Indian businesses

books/monographs
Chia A and Mahajan H
Year
2015

Usha Martin: Competitive Advantage Through Vertical Integration

books/monographs
Pangarkar N and Agarwal M
Cengage Learning
Year
2015

How to Reduce Consumer Cheating on Service Guarantees? Results from Two Experimental Studies

books/monographs
Wirtz J, Ng ICL and Sheang LK
Year
2015

HOUSING AFFORDABILITY

books/monographs
Lum Sk and Zhou X
Co-published With Institute Of Policy Studies, National University Of Singapore
Year
2015

Managing Risk in Numbers Games: Benford’s Law and the Small-Number Phenomenon

books/monographs
Chou Cheng-Feng, Teo CP, Mabel, Kong Q and Zheng H
Princeton University Press
Year
2015

Power of GEMBA

books/monographs
Liu Q and Mouri M
Year
2015