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Year:

Managing Relationships and Building Loyalty

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021

Pd-implied ratings via referencing a credit rating/scoring pool’s default experience

books/monographs
Duan JC and Li S
Year
2021

Menton Bank

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021

Threat of Racial and Economic Inequality Increases Preference for Algorithm Decision-Making

books/monographs
Yam KC, Bigman Y, Marciano D, Reynolds S and Gray K
Year
2021

Building a World-Class Service Organization

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021

Ownership Complexity and Firm Value: Evidence from Korean Chaebols

books/monographs
Shin S-PS, Wang CCY and Chattopadhyay A
Elsevier Bv
Year
2021

National Library Board Singapore: Delivering Cost-Effective Service Excellence Through Innovation and People

books/monographs
Wirtz J and Menkhoff T
World Scientific
Year
2021

Singapore Airlines: Managing Human Resources for Cost-Effective Service Excellence

books/monographs
Wirtz J and Heracleous L
World Scientific
Year
2021

A first look at China’s consumption after coronavirus

books/monographs
Qian W
Year
2020

A Socio-Psychological Perspective

books/monographs
Lee Whee Chuen Leonard @ Lee Lee Loon, Koh Chan Ghee, Carolyn Lo, Catherine Mei Ling Wong and Janson Yap
Year
2020