Publications
Publication Type:
Department:
Year:
Designing Customer Service Processes
books/monographs
Wirtz J
Ws Professional
Year
2017
Cost-effective service excellence: Lessons from Singapore Airlines
books/monographs
Wirtz J, Heracleous L and Johnston R
Year
2017
Estimating Distance-to-Default with a Sector-Specific Liability Adjustment via Sequential Monte Carlo
books/monographs
Duan J-C and Wang W-T
Springer Berlin Heidelberg
Year
2017
For Whom Shall Boards Govern?
books/monographs
Loh YKL
Year
2017
An empirical investigation of swift trust in humanitarian logistics operations
books/monographs
Goh M, Lu Q and De Souza R
Year
2017
Crafting the Service Environment
books/monographs
Wirtz J
World Scientific
Year
2017
Effectiveness of Customer Referral Reward Programs: The Mediating Role of Metaperception
books/monographs
Wirtz J, Georgi D, Xiao P and Tang C
Year
2017
Service Quality and Productivity Management
books/monographs
Wirtz J
World Scientific
Year
2017
Alliances and exogenous shocks
books/monographs
Singh K and Asgari N
Year
2017
Low cost carriers in southeast asia: A preliminary analysis
books/monographs
Goh M
Year
2017