Publications
Publication Type:
Department:
Year:
Time-varying Queues: A Two-time-scale Approach
books/monographs
Zhang H, Zhang Q and Yin G
Year
2021
Menton Bank
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
Building a World-Class Service Organization
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
Mother-Adolescent Communication in Low-Income, Latino Families during Language Brokering: Examining the Theory of Resilience and Relational Load
books/monographs
Wang N and Guntzviller LM
Routledge
Year
2021
National Library Board Singapore: Delivering Cost-Effective Service Excellence Through Innovation and People
books/monographs
Wirtz J and Menkhoff T
World Scientific
Year
2021
Marketing de Serviços Pessoas, Tecnologia e Estratégia
books/monographs
Wirtz J, Lovelock C and Hemzo MA
Saraiva Educação S.a.
Year
2020
The state as insurer of last resort
books/monographs
Yeung B and Cherian J
Year
2020
The Economic Impact of E-Commerce in Singapore
books/monographs
Toh MH
Igi Global
Year
2020
Strategic Foresight Accelerating Technological Change
books/monographs
Cheah SL-Y
Walter De Gruyter Gmbh & Co Kg
Year
2020
Service Robots and the Future of Services
books/monographs
Wirtz J, Paluch S and Kunz WH
Springer Fachmedien Wiesbaden
Year
2020