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Publications

Publication Type:

All Journal Articles Books/monographs Conference/seminars Case Studies Others

Department:

All Accounting Analytics & Operations Finance Management & Organisation Marketing Strategy & Policy Real Estate

Year:

Pricing Services and Revenue Management

books/monographs
Wirtz J
World Scientific Publishing Company
Year
2017

Designing Complaint Handling and Service Recovery Strategies

books/monographs
Wirtz J
World Scientific
Year
2017

Cost-effective service excellence: Lessons from Singapore Airlines

books/monographs
Wirtz J, Heracleous L and Johnston R
Year
2017

Pricing Services and Revenue Management

books/monographs
Wirtz J
World Scientific
Year
2017

Recruitment, job search and job choice: An integrated literature review

books/monographs
Sage
Year
2017

Managing Customer Relationships and Building Loyalty

books/monographs
Wirtz J
World Scientific
Year
2017

Civic engagement and wellbeing in Singapore: The impact of generalized trust, personal values, and religiosity

books/monographs
Tan SJ and Tambyah SK
Year
2017

Essentials of Services Marketing

books/monographs
Wirtz J and Lovelock CH
Pearson Higher Education
Year
2017

Geography, location, and strategy

books/monographs
Yeung B, Alcácer J, Kogut B and Thomas C
Year
2017

Designing Customer Service Processes

books/monographs
Wirtz J
World Scientific
Year
2017