Publications
Publication Type:
Department:
Year:
CASE STUDIES
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
Winning in Service Markets Success Through People, Technology and Strategy
books/monographs
Wirtz J
World Scientific
Year
2016
Crafting the Service Environment
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
STRIVING FOR SERVICE EXCELLENCE
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
Hong Kong: Overcoming financial risks of growing real estate credit
books/monographs
Fu Y
Year
2016
Balancing Demand and Capacity
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
Inventory Control under Financial Turbulence
books/monographs
Chen LG, Zhang R, Robinson L and Roundy R
Year
2016
UNDERSTANDING SERVICE PRODUCTS, CONSUMERS, AND MARKETS
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
Management Educators Are Asleep at the Wheel
books/monographs
Barnes CM, Schouten ME and van de Veen E
Oxford University Press
Year
2016
Development of the port of Singapore: A historical review
books/monographs
Lee LH, Tan KC, Pedrielli G and Chew EP
Year
2016