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Publications

Publication Type:

All Journal Articles Working Paper Books/monographs Others

Department:

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Year:

Civic engagement and wellbeing in Singapore: The impact of generalized trust, personal values, and religiosity

books/monographs
Tan SJ and Tambyah SK
Year
2017

Designing Customer Service Processes

books/monographs
Wirtz J
Ws Professional
Year
2017

Positioning Services in Competitive Markets

books/monographs
Wirtz J
World Scientific
Year
2017

Kiasunomics©: Stories of Singaporean Economic Behaviours

books/monographs
Agarwal S, Hoon AS and Foo ST
Year
2017

Recruitment, job search and job choice: An integrated literature review

books/monographs
Sage
Year
2017

Effectiveness of Customer Referral Reward Programs: The Mediating Role of Metaperception

books/monographs
Wirtz J, Georgi D, Xiao P and Tang C
Year
2017

Service Quality and Productivity Management

books/monographs
Wirtz J
World Scientific
Year
2017

Understanding Service Consumers

books/monographs
Wirtz J
World Scientific
Year
2017

Employment Law in Singapore

books/monographs
Chandran R
Lexisnexis
Year
2017

From Switching Intent to Behavior: A Construal Level Theory Perspective in the Context of Contractual Services

books/monographs
Wirtz J, Yeung C, Hung Y and Chiang J
Year
2017