Publications
Publication Type:
Department:
Year:
Complaint Handling and Service Recovery
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
Understanding Service Consumers
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
The SIJORI Cross-Border Region as an Economicentity in 1990 and 2012, and Perspectives for 2030
books/monographs
Toh MH and Jiang B
Iseas–yusof Ishak Institute
Year
2016
Changing Skyline: Real Estate Development Industry in Singapore
books/monographs
Sing TF
World Scientific
Year
2016
Marketing Management Asian Perspective
books/monographs
Ang SH, Tan CT, Kotler P, Keller KL and Leong SM
Year
2016
Managing Relationships and Building Loyalty
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
Fundamentals of Corporate Finance
books/monographs
Lim J, Tan RSK, Ross SA, Westerfield RW and Jordan BD
Mcgraw Hill: Singapore
Year
2016
Enterprise 50: The Best SMEs in Singapore 2015/2016
books/monographs
Year
2016
Creating Value in the Service Economy
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2016
Winning in Service Markets Success Through People, Technology and Strategy
books/monographs
Wirtz J
World Scientific Publishing Company
Year
2016