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Service recovery by AI or human agents: Do failure and strategy context matter?

journal articles
Wirtz J, Fürst A, Trißler L and Friedrich R
Year
2025

Optimal Dynamic Mechanism Under Customer Search

journal articles
Hu Z and Xiao Y
Year
2025

Pemasaran Jasa (Edisi Kesembilan – Jilid 2) Manusia – Teknologi – Strategi

books/monographs
Wirtz J and Lovelock C
Mcl Publisher
Year
2025

Critical success criteria for construction projects: a systematic literature evaluation

journal articles
Goh M, Kiani Mavi N, Brown K and Fulford RG
Year
2025

ASEAN Corporate Governance Scorecard

conference/seminars
Lim J and Loh L
Year
2025

An ordinal–cardinal consensus model for three-way large-scale group decision-making considering co-opetition relations

journal articles
Goh M, Gong K and Ma W
Year
2025

Biting Off More Than You Can Chew at Work: Measuring Individual Perceptions of Cultural Hard and Excessive Work (I-CHEW)

journal articles
Huang HC, Götz FM and ten Brummelhuis LL
Year
2025

Heart and soul: business model innovation by a work-integration organization

journal articles
Singh AR and Pangarkar N
Year
2025

Beyond Compliance

books/monographs
Loh L and Huang M
Year
2025

Decision Centralization and Learning from Experience in Groups: Separating Context from Aggregation Effects

journal articles
Park S, Gonzalez C and Puranam P
Year
2025