Publications
Publication Type:
Department:
Year:
Menton Bank
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
Building a World-Class Service Organization
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
The Macroeconomy After Tariffs
books/monographs
Rose AK, Furceri D, Hannan SA and Ostry JD
Published By Oxford University Press On Behalf Of The World Bank
Year
2021
Mother-Adolescent Communication in Low-Income, Latino Families during Language Brokering: Examining the Theory of Resilience and Relational Load
books/monographs
Wang N and Guntzviller LM
Routledge
Year
2021
National Library Board Singapore: Delivering Cost-Effective Service Excellence Through Innovation and People
books/monographs
Wirtz J and Menkhoff T
World Scientific
Year
2021
Ownership Complexity and Firm Value: Evidence from Korean Chaebols
books/monographs
Shin S-PS, Wang CCY and Chattopadhyay A
Elsevier Bv
Year
2021
Leadership of the brand: Time for asian leaders to leverage branding to build passionate and high-performing organizations
books/monographs
Shamdasani P
Year
2021
Digital Luxury Services: Tradition versus Innovation in Luxury Fashion
books/monographs
Wirtz J, Holmqvist J and Fritze MP
World Scientific
Year
2021
Annotated Laws of Singapore: Employment Act
books/monographs
S/O Thiagarajah RC
Lexisnexis
Year
2021
Service Robots in the Frontline: How Will Aarion Bank’s Customers Respond?
books/monographs
Wirtz J, Paluch S and Kunz W
World Scientific
Year
2021