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Year:

Managing People for Service Advantage

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021

Humor and its effects for leaders in the east and west

books/monographs
Yam KC, Liu L and Gloor JL
Year
2021

Platform versus Pipeline Business Models: Are Airbnb and Marriot Right to Move into Each Other’s Turf?

books/monographs
Wirtz J
World Scientific
Year
2021

Services Marketing People, Technology, Strategy, Ninth Edition

books/monographs
Wirtz J and Lovelock C
Year
2021

Managing Relationships and Building Loyalty

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021

Singapore’s Coordinated Battle Against the Pandemic

books/monographs
Zhang W and Tan SK
World Scientific Publishing Co. Pte. Ltd.
Year
2021

Menton Bank

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021

Enterprise 50: The Best SMEs in Singapore 2020/2021

books/monographs
Year
2021

Pd-implied ratings via referencing a credit rating/scoring pool’s default experience

books/monographs
Duan JC and Li S
Year
2021

Building a World-Class Service Organization

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021