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Department:

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Year:

Balancing Demand and Capacity

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021

Social innovators leading change in health

books/monographs
Chia A and Wei LY
Year
2021

The Services Marketing Framework

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021

Distributing Services Through Physical and Electronic Channels

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021

Crafting the Service Environment

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021

Annotated Laws of Singapore: Employment Act

books/monographs
S/O Thiagarajah RC
Lexisnexis
Year
2021

An Asian-centric view of cross-culture leadership research

books/monographs
Song Z and Ma Y
Year
2021

LUX*: Staging a Service Revolution in a Resort Chain

books/monographs
Wirtz J and Kaufman R
World Scientific
Year
2021

Creating Value in the Service Economy

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021

Towards a Unifying Framework of Impact Assessment in Impact Investing

books/monographs
Lam SS and Tan XRA
Year
2021