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Service Robots, Agency, and Embarrassing Service Encounters

journal articles
Wirtz J, Pitardi V, Paluch S and Kunz WH
Year
2021

Robots at Work: People Prefer—and Forgive—Service Robots With Perceived Feelings

journal articles
Yam KC, Tang PM, Ilies R, Bigman YE, Cremer DD, Soh H and Gray K
Year
2021

Pre-parenthood Sense of Self and the Adjustment to the Transition to Parenthood

journal articles
Chen EYJ, Tung EYL and Enright RD
Year
2021

Coherence, extreme risk spillovers, and dynamic linkages between oil and China’s commodity futures markets

journal articles
Goh M, Cui J and Zou H
Year
2021

Out of the Trap: Customer Switching Costs, Conversion Funnel, and Industry Profitability

journal articles
Santamaria S, Abolfathi N and Fosfuri A
Academy Of Management
Year
2021

A novel Kano-QFD-DEMATEL approach to optimise the risk resilience solution for sustainable supply chain

journal articles
Wu Z, Goh M, Xu Z, Song W, Wu X, He L, Xiang W and Ming X
Year
2021

How does firms’ innovation disclosure affect their banking relationships?

journal articles
Saidi F and Žaldokas A
Year
2021

Choice architecture in physician-patient communication: A mixed-methods assessments of physicians’ competency

journal articles
Daniels D, Hart J, Yadav K, Szymanski S, Summer A, Tannenbaum A, Zlatev J and Halpern SD
Year
2021

Making moral principles suit yourself.

journal articles
Stanley ML, Henne P, Niemi L, Sinnott-Armstrong W and De Brigard F
Year
2021

A structured solution framework for fuzzy minimum spanning tree problem and its variants under different criteria

journal articles
Wang K, Goh M, Zhou Y and Tian G
Year
2021