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Publications

Publication Type:

All Journal Articles Working Paper Books/monographs Others

Department:

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Year:

Complaint Handling and Service Recovery

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021

Developing Service Products and Brands

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021

Social innovators leading change in health

books/monographs
Chia A and Wei LY
Year
2021

Services Marketing People, Technology, Strategy (Ninth Edition)

books/monographs
Wirtz J and Lovelock C
Year
2021

The Services Marketing Framework

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021

Humor and its effects for leaders in the east and west

books/monographs
Yam KC, Liu L and Gloor JL
Year
2021

Designing Service Processes

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021

An Asian-Centric View of Cross-Culture Leadership Research

books/monographs
Walter De Gruyter Gmbh & Co Kg
Year
2021

Singapore’s Coordinated Battle Against the Pandemic

books/monographs
Zhang W and Tan SK
World Scientific Publishing Co. Pte. Ltd.
Year
2021

Service Marketing Communications

books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021