Publications
Publication Type:
Department:
Year:
Understanding consumer behavior in the service encounter
books/monographs
Wirtz J and Chew P
Year
2023
Accounting for Goodwill in China: A Case Study of Two-Step Acquisitions
books/monographs
Zeng C, Zhang W and Zuo L
Elsevier Bv
Year
2023
Can Social Media Spur Offline Hatred
books/monographs
Muller K and Schwarz C
Year
2023
Strategies for developing customer loyalty for services
books/monographs
Wirtz J and Chew P
Year
2023
Intelligent Automation, Service Robots, and AI – the Service Revolution is in Full Swing
books/monographs
Wirtz J, Kunz WH and Paluch S
Springer Nature Switzerland
Year
2023
Household financial decision making
books/monographs
Agarwal S and Mannil N
Year
2023
Activist Directors: Determinants and Consequences
books/monographs
Shin S-PS, Srinivasan S and Gow ID
Elsevier Bv
Year
2023
When Two Silent Killers Meet: The Impacts of Severe Weather on Pollution, Mortality and Property Value
books/monographs
Chia LE
Elsevier Bv
Year
2023
Balancing demand and capacity in services
books/monographs
Wirtz J and Chew P
Year
2023
Advancing Electric Vehicle Battery Recycling: A Study of Coordination and Cooperative Strategies
books/monographs
Yu Z, Lin Y, Lin H, Wang Y-M and goh M
Year
2023