Publications
Publication Type:
Service Employee Responses to Angry Customer Complaints: The Roles of Customer Status and Service Climate
Journal Articles
Jochen Wirtz, Christina Jerger
Journal of Service Research
Year
2017
Political Connections and Business Strategy in Dynamic Environments: How Types and Destinations of Political Ties Affect Business Diversification in Closed and Open Political Economic Contexts
Journal Articles
Ishtiaq P Mahmood, Chung, Mitchell
Global Strategy Journal
Year
2017
The Impact of Estimation: A New Method for Clustering and Trajectory Estimation in Patient Flow Modeling
Journal Articles
Julian Pan, Ranjan C, Paynabar K, Helm JE
Production and Operations Management
Year
2017
The Politics of Foreclosures
Journal Articles
Sumit Agarwal, Amromin, Ben-David, Dinc
Year
2017
Institutional Ownership, Peer Pressure, and Voluntary Disclosures
Journal Articles
Yupeng Lin, Mao, Wang
Accounting Review
Accounting Review
Year
2017
The effect of relationships with government-owned banks on cash flow constraints: Evidence from India
Journal Articles
Anand Srinivasan, Ashok Thampy
Journal of Corporate Finance
Year
2017
Accelerating employee-related scholarship in service management: Research streams, propositions, and commentaries
Journal Articles
Jochen Wirtz, Mahesh Subramony, Ehrhart Karen, Groth Markus, Holtom Brooks C., Jaarsveld Danielle D. van, Yagil Dana, Darabi Tiffany, Walker David, Bowen David E, Fisk Raymond P., Grönroos Christian
Journal of Service Management
Year
2017
The Information Value of Stock Lending Fees: Are Lenders Price Takers?
Journal Articles
Seow Kuan, Ruth Tan, Weina Zhang, Duong Truong
Review of Finance
Year
2017
Optimal Timing to Initiate Medical Treatment for a Disease Evolving as a Semi-Markov Process
Journal Articles
Mabel Chou, Parlar M., Zhou Y.
Journal of Optimization Theory and Applications
Year
2017
Cut You Some Slack? An Investigation of the Perceptions of a Depleted Employee’s Unethicality
Journal Articles
Sam Yam, Zhang, Kouchaki, Zhang
Journal of Business Ethics
Year
2017