Faculty Directory
Publication Type:
Organizational Learning from Customer Feedback Received by Service Employees: A Social Capital Perspective
Journal Articles
Jochen Wirtz, Anna S. Mattila, Siok Kuan TAMBYAH
Journal of Service Management
Year
2010
E-government, e-business, and national economic performance
Journal Articles
Thompson Teo, Srivastava SC
Communications of the Association for Information Systems
Year
2010
Emotion display rules at work in the global service economy: The special case of the customer
Journal Articles
Jochen Wirtz, Alicia Grande, Anat Rafaeli, Shy Ravid, Dirk Steiner
Journal of Service Management
Year
2010
Does Patent Strategy Shape the Long-run Supply of Public Knowledge? Evidence from Human Genetics
Journal Articles
Kenneth Guang-Lih Huang, F.E. Murray
Academy of Management Journal
Year
2009
Knowledge Production in Innovative Firms under Uncertain Intellectual Property Conditions. In George T. Solomon (Ed.)
Journal Articles
Kenneth Guang-Lih Huang
Academy of Management Best Papers Proceedings
Year
2009
Benford’s Law and Number Selection in Fixed-Odds Numbers Games
Journal Articles
Mabel Chou, Z. Wang, Q. Kong, C. P. Teo
Journal of Gambling Studies
Year
2009
When experience meets environmental change: Foreign entry attempts of U.S. firms in eleven transition economies
Journal Articles
Andrew Delios, Kimberly Boal, Xia
Strategic Management Journal
Year
2009
Testing a social cognitive model of moral behavior: The interaction of situational factors and moral identity centrality
Journal Articles
Vivien Lim, Aquino, Freeman, Reed, Felps
Journal of Personality and Social Psychology
Year
2009
Mind your E-manners: Impact of cyber incivility on employees’ work attitude and behavior
Journal Articles
Vivien Lim, Thompson Teo
Information & Management
Year
2009
Overselling in a competitive environment: Boon or bane?
Journal Articles
Wei Shi (On Leave) Lim
Marketing Science
Year
2009