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Publications

Publication Type:

All Journal Articles Books/monographs Conference/seminars Case Studies Others

Department:

All Accounting Analytics & Operations Finance Management & Organisation Marketing Strategy & Policy Real Estate

Year:

Understanding the role of business analytics: Some applications

books/monographs
Wirtz J, Chahal H and Jyoti J
Year
2018

Service Geschäftsmodelle für das industrielle Internet der Dinge

books/monographs
Wirtz J and Ehret M
Springer Fachmedien Wiesbaden
Year
2018

Business analytics: Concept and applications

books/monographs
Wirtz J, Chahal H and Jyoti J
Year
2018

Happiness, wellbeing and society: What matters for Singaporeans

books/monographs
Tambyah SK and Tan SJ
Year
2018

Managing Customer Relationships and Building Loyalty

books/monographs
Wirtz J
World Scientific
Year
2017

Designing Customer Service Processes

books/monographs
Wirtz J
World Scientific
Year
2017

Building a World Class Service Organization (Assessment Tool)

books/monographs
Wirtz J
World Scientific
Year
2017

Service Quality and Productivity Management

books/monographs
Wirtz J
World Scientific
Year
2017

Civic engagement and wellbeing in Singapore: The impact of generalized trust, personal values, and religiosity

books/monographs
Tan SJ and Tambyah SK
Year
2017

Service Marketing Communications

books/monographs
Wirtz J
World Scientific
Year
2017