Publications
Publication Type:
Department:
Year:
Understanding the role of business analytics: Some applications
books/monographs
Wirtz J, Chahal H and Jyoti J
Year
2018
Business analytics: Concept and applications
books/monographs
Wirtz J, Chahal H and Jyoti J
Year
2018
Service Geschäftsmodelle für das industrielle Internet der Dinge
books/monographs
Wirtz J and Ehret M
Springer Fachmedien Wiesbaden
Year
2018
Designing Customer Service Processes
books/monographs
Wirtz J
Ws Professional
Year
2017
Understanding Service Consumers
books/monographs
Wirtz J
World Scientific
Year
2017
Civic engagement and wellbeing in Singapore: The impact of generalized trust, personal values, and religiosity
books/monographs
Tan SJ and Tambyah SK
Year
2017
Developing Service Products and Brands
books/monographs
Wirtz J
World Scientific
Year
2017
Pricing Services and Revenue Management
books/monographs
Wirtz J
World Scientific Publishing Company
Year
2017
Effectiveness of Customer Referral Reward Programs: The Mediating Role of Metaperception
books/monographs
Wirtz J, Georgi D, Xiao P and Tang C
Year
2017
Managing People for Service Advantage
books/monographs
Wirtz J
World Scientific
Year
2017