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Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence

journal articles
Wirtz J, Hofmeister J, Chew PYP and Ding X
Year
2023

Putting the “service” into B2B marketing: key developments in service research and their relevance for B2B

journal articles
Wirtz J and Kowalkowski C
Year
2023

How intelligent automation, service robots, and AI will reshape service products and their delivery

journal articles
Wirtz J and Pitardi V
Year
2023

Interpretation of Corporate Digital Responsibility Risks and Concerns by Automated Service Technologies: An AI Co-Created Article

journal articles
Wirtz J, Tarbit J, Kunz W and Hartley N
Zangador Research Institute
Year
2023

An Investigation of Consumers’ Negative Attitudes Towards Banks

journal articles
Elhajjar S
Springer Science And Business Media Llc
Year
2023

Immersive time (ImT): Conceptualizing time spent in the metaverse

journal articles
Wirtz J, Mogaji E, Belk RW and Dwivedi YK
Year
2023

Fluidity and the customer experience in digital platform ecosystems

journal articles
Wirtz J, Ramasundaram A, Pandey N, Shukla Y and Alavi S
Year
2023

Luxury hospitality: A systematic literature review and research agenda

journal articles
Wirtz J, Jain V, Salunke P, Nunkoo R and Sharma A
Year
2023

Metaverse marketing: How the metaverse will shape the future of consumer research and practice

journal articles
Wang Y, Kim J, Wirtz J, Dwivedi YK, Hughes L, Alalwan AA, Ahn SJ, Balakrishnan J, Barta S, Belk R, Buhalis D, Dutot V, Felix R, Filieri R, Flavián C, Gustafsson A, Hinsch C, Hollensen S, Jain V, Krishen AS, Lartey JO, Pandey N, Ribeiro-Navarrete S, Raman R, Rauschnabel PA, Sharma A, Sigala M and Veloutsou C
Year
2023

Algorithm Aversion: Evidence from Ridesharing Drivers

journal articles
Liu M, Tang X, Zhang S, Zhu Y, Xia S and Menge Q
Year
2023