Publications
Publication Type:
Department:
Year:
Singapore Airlines: Managing Human Resources for Cost-Effective Service Excellence
books/monographs
Wirtz J and Heracleous L
World Scientific
Year
2021
Managing Relationships and Building Loyalty
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
Menton Bank
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
Building a World-Class Service Organization
books/monographs
Wirtz J and Lovelock C
World Scientific
Year
2021
National Library Board Singapore: Delivering Cost-Effective Service Excellence Through Innovation and People
books/monographs
Wirtz J and Menkhoff T
World Scientific
Year
2021
Services Marketing People, Technology, Strategy (Ninth Edition)
books/monographs
Wirtz J and Lovelock C
Year
2021
Digital Luxury Services: Tradition versus Innovation in Luxury Fashion
books/monographs
Wirtz J, Holmqvist J and Fritze MP
World Scientific
Year
2021
Strategic pathways to cost-effective service excellence
books/monographs
Wirtz J
Year
2020
Special Session: Rise of the Service Robots: Exploring Consumer Acceptance: An Abstract
books/monographs
Wirtz J, Paluch S, Gruber T, Kunz W, Lu VN, Patterson P and Martins A
Year
2020
Service Robots and the Future of Services
books/monographs
Wirtz J, Paluch S and Kunz WH
Springer Fachmedien Wiesbaden
Year
2020