Publications
Publication Type:
Department:
Year:
Exploring the nonlinear influence of nonverbal dominance in marketing communicators: Instrumental outcomes, social outcomes, and persuasion
journal articles
Wirtz J, Lasarov W, Orth UR and Holm M
Year
2023
The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors
journal articles
Wirtz J, Borghi M, Mariani MM and Vega RP
Year
2023
Research note: conceptualizing agentic luxury in luxury services
journal articles
Wirtz J, Holmqvist J and Issandou A
Year
2023
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
journal articles
Wirtz J, Hofmeister J, Chew PYP and Ding X
Year
2023
Adding a third-party player in the sender-receiver deception game
journal articles
Xiong X, Zhang Y and Zhou X
Year
2023
Incentives for learning: How free offers help or hinder motivation
journal articles
Lee YH and Yeung C
Year
2022
Service robots: Applying social exchange theory to better understand human–robot interactions
journal articles
Kim H, Wirtz J and So KKF
Year
2022
Corporate digital responsibility: Dealing with ethical, privacy and fairness challenges of AI
journal articles
Wirtz J, Tarbit JJ, Hartley N and Kunz W
Henry Stewart Publications
Year
2022
Tourists and AI: A political ideology perspective
journal articles
Jain SP, Wirtz J, van Esch P, Cui Y and Das G
Year
2022
The Robot and I: The Rise of Hybrid ServiceTeams
journal articles
Wirtz J, Paluch S and Kunz W
Year
2022