Publications

Year:

A critical reflection on analytics and artificial intelligence based analytics in hospitality and tourism management research

journal articles
Wirtz J and Mariani M
Year
2023

Research note: conceptualizing agentic luxury in luxury services

journal articles
Wirtz J, Holmqvist J and Issandou A
Year
2023

Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence

journal articles
Wirtz J, Hofmeister J, Chew PYP and Ding X
Year
2023

“So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy

journal articles
Duan Y, Hu MC, Wirtz J, Dwivedi YK, Kshetri N, Hughes L, Slade EL, Jeyaraj A, Kar AK, Baabdullah AM, Koohang A, Raghavan V, Ahuja M, Albanna H, Albashrawi MA, Al-Busaidi AS, Balakrishnan J, Barlette Y, Basu S, Bose I, Brooks L, Buhalis D, Carter L, Chowdhury S, Crick T, Cunningham SW, Davies GH, Davison RM, Dé R, Dennehy D, Dubey R, Dwivedi R, Edwards JS, Flavián C, Gauld R, Grover V, Janssen M, Jones P, Junglas I, Khorana S, Kraus S, Larsen KR, Latreille P, Laumer S, Malik FT, Mardani A, Mariani M, Mithas S, Mogaji E, Nord JH, O'Connor S, Okumus F, Pagani M, Pandey N, Papagiannidis S, Pappas IO, Pathak N, Pries-Heje J, Raman R, Rana NP, Rehm SV, Ribeiro-Navarrete S, Richter A, Rowe F, Sarker S, Stahl BC, Tiwari MK, van der Aalst W, Venkatesh V, Viglia G, Wade M, Walton P and Wright R
Year
2023

BIG DATA IN THE MARKETING EDUCATION PROGRAMS: EDUCATORS’ AND STUDENTS’ VIEWS AND ATTITUDES

journal articles
Elhajjar S and Borna S
Informa Uk Limited
Year
2023

Putting the “service” into B2B marketing: key developments in service research and their relevance for B2B

journal articles
Wirtz J and Kowalkowski C
Year
2023

Incentives for learning: How free offers help or hinder motivation

journal articles
Lee YH and Yeung C
Year
2022

Towards a better understanding of the concept of revenge against banks

journal articles
Elhajjar S
Emerald
Year
2022

Service robots, agency and embarrassing service encounters

journal articles
Wirtz J, Pitardi V, Paluch S and Kunz WH
Year
2022

Viewpoint: cost-effective health care developments and research opportunities in China, India and Singapore

journal articles
Wirtz J, Lin C and Das G
Year
2022